How cancellations and refunds work for DooDoo Pro subscriptions.
| How you paid | Renews? | Who handles refunds |
|---|---|---|
| Apple App Store (iPhone / iPad) | Yes, automatically | Apple |
| Google Play (Android) | Yes, automatically | Google, or us after 48 hours |
| Card, mobile wallet or payment kiosk via Paymob (Android, Egypt) | No, one-time payment | Not refundable |
| Free Premium from an invite or promo code | No | Not refundable, nothing was paid |
The Subscription Details screen in the app shows which one applies to you.
This policy applies to DooDoo Pro, the paid subscription in the DooDoo دودو app. DooDoo Pro unlocks unlimited hearts, premium challenges, the custom quiz builder, and an ad-free experience for the academic year (grade) chosen when you subscribe. The free version of the app does not require any payment.
Nothing in this policy limits any rights you have under the consumer-protection laws of your country, or under Apple’s or Google’s own refund policies.
Subscriptions bought through the App Store are billed and refunded by Apple. We cannot see your payment details or issue App Store refunds ourselves.
More information: Request a refund for apps or content that you bought from Apple.
Subscriptions bought through Google Play are billed by Google.
GPA.). We review the request under the rules in “When we give refunds” below, and approved refunds are paid through Google Play.More information: Google Play refund policies.
These subscriptions renew automatically at the end of each period (monthly, term, or yearly) until you cancel. To avoid being charged for the next period, cancel at least 24 hours before the current period ends:
You can also open these screens with the Cancel subscription button on the Subscription Details screen in the app. After you cancel, you keep DooDoo Pro until the end of the period you already paid for. We do not give partial refunds for the unused part of a period, except where the law or the store requires it.
Deleting your DooDoo account or uninstalling the app does not cancel a store subscription. Cancel it in your App Store or Google Play account first.
On Android in Egypt you can pay with a bank card, a mobile wallet, or cash at a payment kiosk through Paymob. These are one-time payments for a fixed period (for example 1, 3, or 12 months):
Please check the plan, price, and grade before you pay. If you paid but DooDoo Pro was not activated on your account, contact us with your Paymob transaction number and we will activate it for you.
For Google Play purchases older than 48 hours, we give a full refund when:
We usually do not give refunds:
Free Premium days from invite codes, promo codes, or welcome offers have no cash value and are never refundable.
DooDoo Pro is linked to the academic year (grade) selected when you subscribe, and you cannot switch grades while it is active. If you picked the wrong grade by mistake, contact us and we will move your subscription to the correct grade at no cost.
For Google Play purchases older than 48 hours, or for a Paymob payment that did not activate DooDoo Pro, email doodoo.crp@gmail.com with “Billing request” in the subject and include:
GPA.)You can also reach us through More → Contact Us in the app or by phone at +20 102 843 6882. We reply within 3 business days.
Approved App Store and Google Play refunds go back to the payment method used in that store, on the store’s timeline. When a refund is issued, DooDoo Pro ends on your account straight away.
If you think a charge is wrong, please contact us before opening a dispute with your bank. Most problems can be solved quickly by email.
We may update this policy from time to time. The “Last updated” date at the top shows the latest version.
DooDoo دودو
Email: doodoo.crp@gmail.com
Phone: +20 102 843 6882