Help & support
We’re here if you need a hand.
Let’s help you out.
Send a description of the problem, your device type, and app version. For a billing issue, include the order or transaction number. Never send a password, full card number, or wallet PIN.
doodoo.crp@gmail.comThings to try
Signing in
Use the same sign-in method you used when creating the account. If you forgot your password, use the reset option on the sign-in screen.
Audio and notifications
Check your volume, notification permission, and DooDoo’s device settings. Update the app and try a stable internet connection.
Purchases and account deletion
For purchases, check Subscription Details and the payment provider. To delete an account, use Profile → Delete Account, or email us from the account address if you cannot sign in. Account deletion does not cancel a store subscription.
Refund and cancellation details · Privacy and deletion details
From the app help centre
How do lessons and units work?
Each unit groups related lessons. Open a lesson to study words or take a quiz. Complete the lesson goals to unlock the next steps in your path.
When is a lesson marked complete?
A lesson counts as complete when you meet the passing score set for that lesson. If you exit early or score below the threshold, you can retry until you pass.
What is a streak?
Your streak tracks consecutive days of learning activity. Keep practicing daily to grow it; some features may offer ways to protect it when life gets busy.
Where can I change reminders and language?
Open the menu, then Settings. There you can adjust notification preferences, academic year, voice options, language, and appearance settings.
How do I update my profile or password?
From the menu, go to My Profile. You can edit your profile details or change your password from the options on that screen.